This English version is provided for reference purposes only. The Japanese language version constitutes the official and legally binding document.
Article 1 (Purpose)
These Terms govern the rights and obligations between Birdy Ventures G.K (hereinafter referred to as "the Company") and Users (as defined in the following article, hereinafter referred to as “User”) of the "MegurumeGO" service (hereinafter referred to as "the Service", as defined in the following article) operated by the Company. In addition to the matters stipulated in these Terms, various other agreements, detailed rules, operational rules, etc., separately established by the Company concerning the Service shall also constitute part of these Terms.
Article 2 (Definitions)
1. “This Service” refers to “MegurumeGO,” the matching platform operated by the Company connecting Food and Beverage (F&B) establishment and Users. The difference from Food and Beverage (F&B) establishment introduction platform ‘Megurume” is that “MegurumeGO” enables takeout ordering and payment directly from the mobile app.
2. "User" means a consumer who views and uses the Service.
3. "User Agreement" means the agreement concerning the use of the Service established between the Company and the User.
4. "Store Member" means a store operator who has agreed to the separate Terms of Use for Store Members established by the Company, applied for registration using the method specified by the Company, and received the Company's approval to use the Service.
5. "Listed Information" means the shop name, address, opening hours, menu, images, introduction text, and any other information posted by the Store Member on the Service.
6. "External Service" means any service other than the Service, regardless of its operator.
7. "Personal Information" means information provided by a User during registration for the Service or when using the Service that can identify an individual.
Article 3 (Establishment of the User Agreement)
1. By accepting these Terms and registering as a member of the Service, the User enters into a User Agreement with the Company, thereby enabling the User to utilize the Service.
2. When providing information to the Company during membership registration, the User shall provide truthful, accurate, and up-to-date information.
3. The Company may refuse registration without providing reasons if any of the following applies to the User:
(1) Where there are false statements, errors, or omissions in the registration information
(2) Where the Company determines that the registration is based on, or may be based on, improper purposes
(3) Where the Company determines that the registration violates or may violate the provisions of these Terms of Use
(4) In addition to the foregoing, if the Company determines that the User's use of the Service is inappropriate
Article 4 (Usage Fees)
1. For the time being, the Company shall provide the Service as a free service, and Users shall not be required to pay the Company any usage fees for the Service.
2. The Company may, in future, establish charges for all or part of the Service after giving prior notice to Users. In such cases, Users shall be required to pay usage fees to the Company as consideration for using the Service. The amount of usage fees, payment methods, and payment terms shall be as separately stipulated by the Company.
Article 5 (Account)
1. Users shall securely store and manage their own information used for accessing the Service (hereinafter referred to as "Account Information") and shall not lend, transfer, or share it with any third party.
2. Should Account Information be leaked, or should it become apparent that it is being used fraudulently by a third party, or should there be a risk of such occurrence, the User shall immediately contact the Company and shall comply with any instructions given by the Company.
3. Should the Service be used via Account Information registered with the Company, such use shall be deemed to be by the User. The Company shall not be liable for such use, except where the Company is at fault through willful misconduct or negligence.
Article 6 (Listed Information)
1. Listed Information shall be registered and updated under the responsibility of the Store Member.
2. The Company may delete or amend information that contravenes posting standards (including falsehoods, violations of laws or regulations, violations of public order and morals, or infringements of third-party rights), and may determine the posting position or display ranking at its discretion. However, the Company does not guarantee the truthfulness, accuracy, legality, or other aspects of the Listed Information.
Article 7 (Transactions between Store Members and Users)
1. When accepting visits, reservations, inquiries, product orders, etc., from Users through the Service, or when providing products or services to Users, the Store Member shall respond in good faith and appropriately at its own responsibility.
2. Sales and other contracts between the User and the Store Member shall be formed when the Store Member accepts the User's application after the User has completed the application procedure.
3. After the Store Member accepts the application, the User shall pay the product price and other charges using the payment method selected at the time of application. Once the Store Member has confirmed receipt of the application, the User may not withdraw the application or cancel the sales contract, except as specified by the Company or the Store Member.
4. The formation of sales or other contracts between Store Members and Users, the provision and receipt of goods or services, payment of fees, and all other transactions shall be conducted directly between the Store Member and the User. The Company shall not act as a contracting party, performance assistant, or arrangement executor for these transactions. Beyond its responsibilities as the operator of the Service, the Company shall not be liable for any matters concerning transactions between Store Members and Users, including but not limited to the formation or performance of contracts, quality, payment of consideration, returns/refunds, warranties, dispute resolution, or any other related issues.
5. Users shall resolve any objections, claims, demands for damages, or other issues arising between themselves and Store Members at their own expense and responsibility. The Company shall bear no liability in this regard.
Article 8 (Prohibited Acts)
Users shall not engage in any of the following acts:
(1) Acts infringing upon the rights or interests of others, acts defaming or damaging the reputation or credit of others, or acts likely to cause such harm
(2) Religious activities, political activities, or any other use of the Service for purposes other than its intended purpose
(3) Acts that interfere with the operation of the Service or the use of the Service by other Users
(4) Acts involving the registration or posting of false or inaccurate information
(5) Using the Service by impersonating another person
(6) Acts involving the transmission of harmful computer programs or unauthorized access
(7) Any other acts that the Company reasonably deems inappropriate
Article 9 (Ownership of Rights)
1. Photographs, videos, text, and other content (hereinafter referred to as "User Content") posted by Users on the Service may be used by us or third parties designated by us to the extent necessary for the operation of the Service or for advertising and promotion related to the Service.
2. The User warrants that the User Content does not infringe any third party's intellectual property rights or other rights or interests.
3. Users shall not be entitled to exercise moral rights over User Content against the Company.
4. Users shall fully understand that intellectual property rights and other rights pertaining to photographs, videos, text, and other content posted by Store Members when using the Service (hereinafter referred to as "Store Member Content") belong to the Store Member, the Company, or a third party holding legitimate rights. Users shall not use such content beyond the scope of the Service (including use by means of reproduction, modification, publication, distribution, or other methods).
5. Should any dispute arise concerning infringement of intellectual property rights, other rights, or interests in relation to User Content or Store Member Content, the User shall resolve such dispute at their own expense and responsibility.
6. The Company shall handle intellectual property concerning User Content in accordance with relevant laws and regulations and the Company's separately established Intellectual Property Policy.
Article 10 (Personal Information)
The Company shall handle Users' Personal Information in accordance with laws and regulations concerning the protection of Personal Information and the Company's separately established Privacy Policy.
Article 11 (Disclaimer)
1. The Company shall not be liable for damages incurred by the User arising from or related to the Service, including but not limited to the Company's refusal of membership registration, suspension or termination of the Service, cancellation of membership registration, modification or deletion of content, amendment of these Terms, or any other action taken by the Company in accordance with these Terms, except where such damages result from the Company's willful misconduct or negligence.
2. Even if a User's account is used fraudulently, the Company shall not be required to verify whether such use was by the User themselves. The Company shall deem such use to be proper use by the User and shall not be liable for any damages or other losses arising from such use.
3. Where the Service interfaces with External Services, the User shall comply with the terms of use of such External Services at their own expense and responsibility. The Company shall not be liable for any issues arising from such External Services. Furthermore, the Company does not guarantee the integrity of the interface between the Service and External Services, nor the results of such interfaces. The Company shall not be liable even if the User's use of the Service is restricted due to malfunctions arising from the interface.
Article 12 (Payment)
1. The Company entrusts the provision of payment methods related to this Service to third-party Payment Service Providers (hereinafter referred to as "the PSPs").
2. The User hereby grants the Company the authority to act as an agent for concluding agreements regarding changes to usage fees and other terms between the User and the PSPs.
3. By agreeing to the Company's specified terms or continuing to use this Service provided by the Company, the User shall be bound by the PSPs’ specified terms of use.
4. Users agree to provide accurate and complete information to the Company and consent to the sharing of such information and transaction data related to the use of the payment service provided by the PSPs between the Company and the PSPs.
Article 13 (Suspension of Service)
The Company may temporarily suspend all or part of the Service without prior notice to Users in any of the following circumstances:
(1) Where the provision of the Service becomes difficult due to natural disasters such as earthquakes, fires, floods, or tsunamis; war; civil unrest; terrorism; riots; or disturbances;
(2) Where the servers, communication lines, or other equipment used to provide the Service become unavailable due to failure, malfunction, power outage, or similar circumstances
(3) When performing regular or emergency maintenance, inspection, repair, or modification of the systems used to provide the Service
(4) When required by law or based on a request from a judicial or administrative authority
(5) Where the Company reasonably deems it necessary for other operational or technical reasons relating to the Service
Article 14 (Service Changes and Termination)
1. The Company may change the content of the Service or terminate its provision at its discretion. In such cases, the Company shall notify Users in advance.
2. The Company shall not be liable for any damages incurred by the User as a result of the measures taken under the preceding paragraph.
Article 15 (Termination)
1. The Company may prohibit the use of the Service, cancel User's membership registration, or terminate the User Agreement without prior notice or demand if any of the following grounds arise with respect to a User:
(1) Violation of these Terms of Use
(2) If the registration information is found to be false
(3) Where the Company otherwise deems it inappropriate for the User to continue using the Service, maintaining their membership registration, or continuing the User Agreement
2. The Company shall bear no liability whatsoever for any damages incurred by the User as a result of actions taken by the Company pursuant to this Article.
Article 16 (Exclusion of Anti-Social Forces and Anti-Social Conduct)
1. The User warrants that they do not belong to any anti-social forces such as organized crime groups and undertakes that they will not belong to any such groups in the future.
2. The User undertakes not to engage in any of the following acts:
(1) Violent demands
(2) Unjust demands exceeding legal liability
(3) Threatening behavior or the use of violence in relation to transactions
(4) Spreading rumors, using deceit or force to damage the Company's reputation, or obstructing the Company's business
(5) Any other acts equivalent to the foregoing items
Article 17 (Amendment of Terms of Use)
The Company reserves the right to amend these Terms of Use. Should the Company amend these Terms of Use, it shall notify Users of the details of such amendment by the method specified by the Company.
Article 18 (Assignment of Rights and Obligations)
1. The User shall not assign, lend, or provide as security to a third party all or part of the rights and obligations under the User Agreement, or the contractual position.
2. Should the Company transfer the business relating to the Service to another company, the Company may, in connection with such business transfer, assign all or part of the rights and obligations under the User Agreement, or the contractual position, together with the User's registration details and other information, to the transferee of said business transfer. The User shall be deemed to have consented in advance to such assignment.
Article 19 (Governing Law)
These Terms shall be governed by and construed in accordance with the laws of Japan.
Article 20 (Dispute Resolution)
The Tokyo District Court shall be the exclusive court of first instance with agreed jurisdiction for any and all disputes arising in connection with the Service, the User Agreement, or these Terms.
Article 21 (Notices)
When the Company needs to notify or contact a User regarding the Service, it shall do so by posting on the Company's website or by any other method the Company deems appropriate. When the Company notifies or contacts an individual User, such notification shall be deemed to have been delivered when sent to the email address registered for use of the Service or displayed on the user dashboard.
Article 22 (Contact Point)
Notifications, communications, or enquiries from Users to the Company concerning the Service shall be made to the contact details below.
Megurume Support Desk
Email Address: contact@megurume.jp
Established: 1 November 2025
English language version and any other translated version of the legal documents shall be made for convenience only. If there are any discrepancies between the Japanese language version and a translated version, the Japanese language version shall prevail.